Shipping policy

Shipping Policy

Last updated: 9 November 2026

At Elryn, we aim to make your shopping experience as smooth as possible, right from placing your order to receiving it at your doorstep.

This Shipping Policy explains how we process, dispatch and deliver orders across India.

1. Shipping Coverage

We currently offer delivery across India, subject to courier service availability at your location.

Delivery availability may vary depending on your PIN code and the courier partners servicing your area.

2. Order Processing

Once you place an order, our team begins processing it.

  • Orders are generally processed within 1–2 business days.

  • Orders placed on Sundays or public holidays may be processed on the next working day.

  • You will receive an order confirmation after successfully placing your order.

  • Orders may require additional processing time during high-demand periods or promotional sales.

Please ensure that your contact number and delivery address are accurate when placing your order.

3. Estimated Delivery Time

Our estimated delivery timeframe is generally 5–8 business days after dispatch, depending on your location.

Delivery times may vary due to:

  • Your delivery PIN code.

  • Courier partner availability.

  • Weather conditions or unexpected disruptions.

  • Public holidays and peak shopping periods.

  • Other circumstances beyond our reasonable control.

These timelines are estimates and are not guaranteed delivery dates.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

We may offer free shipping on eligible prepaid orders or during selected promotional offers. Any applicable offer will be clearly communicated on our website or at checkout.

5. Order Tracking

Once your order has been dispatched, tracking details will be shared through the contact information provided at checkout, where available.

You can use these details to follow your shipment and check its delivery progress.

If you experience any difficulty tracking your order, please contact our customer support team with your order number.

6. Cash on Delivery

Cash on Delivery (COD) is available for eligible PIN codes across India.

Please ensure that someone is available at the delivery address to receive the order and make the payment.

Repeated refusal of COD deliveries may affect COD availability for future orders, where permitted by applicable law.

7. Delivery Delays

Although we work with our courier partners to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances such as:

  • Weather conditions.

  • Transportation or logistical disruptions.

  • Public holidays.

  • Incorrect or incomplete delivery information.

  • Other unforeseen circumstances.

If your shipment appears delayed, please contact us so we can assist you.

8. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate and complete delivery details when placing an order.

If an order cannot be delivered because of an incorrect address, unavailable recipient or repeated delivery attempts, the shipment may be returned to us by the courier partner.

If this happens, please contact our support team for assistance with the next steps.

9. Damaged or Incorrect Deliveries

If you receive a damaged product or an incorrect item, please contact our customer support team within 7 days of delivery.

Share your order number along with clear photographs or videos showing the issue.

We will review your request and assist you according to our Return & Refund Policy.

10. Contact Us

For shipping-related questions, delivery updates or assistance with your order, please reach out through our Contact Us page.

Please include your order number so our team can assist you more efficiently.

Thank you for shopping with Elryn. We appreciate your trust in us.